CONTACT

Get in touch: booking, questions, and information

REACH THE PRACTICE

Ways to reach us

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WhatsApp | the main channel for booking

WhatsApp is the fastest way to book a visit, ask questions about care, and confirm appointment times. Messages are answered on business days, within office hours.

Message on WhatsApp

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Email | for non-urgent matters

For sending documents, administrative requests, or anything that doesn't need an immediate response.

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Instagram | content and general information

The Instagram profile is a space for preventive health content. It is not a channel for clinical care or booking. For consultations and clinical questions, please use WhatsApp.

@draisabelamorais

LOCATION

Where the office is located

Address

Rua Gonçalves Dias, 82 – Sala 502

Funcionários, Belo Horizonte – MG

The building is located on one of the main streets in the Funcionários neighborhood, a few minutes' walk from Lourdes, Santo Agostinho, and Savassi Square.

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Getting there

By car: metered street parking and private lots near Rua Gonçalves Dias and the surrounding streets. We recommend checking availability on the day of your visit.

By public transit: several bus lines and easy access via Carlos Prates Station and Belo Horizonte's main transit corridors.

HOURS

Office hours

Monday to Friday Confirmed at booking

Saturday Confirmed at booking

Sunday and holidays Closed

Messages received outside office hours are answered the next business day. Telemedicine and house call appointments may have different hours, confirmed individually at the time of booking.

FAQ

Frequently asked questions

About booking

How do I book a visit?

Through WhatsApp. Let us know whether it's a first visit or a follow-up, the reason for the visit, and your date availability. The appointment is confirmed in the same conversation.

Do I need a referral to be seen?

No. Any adult can book directly, with no prior physician order or referral from another provider needed.

How long does the first visit take?

The first visit has more time reserved than follow-ups, since it includes a complete intake, bioimpedance analysis, and a care plan. The exact duration is provided at booking.

Can I book on behalf of someone else?

Yes. Let us know the patient's name and the reason for the visit when booking. The practice does not see patients under 18.

About the visit

What is bioimpedance analysis, and why is it included?

Bioimpedance analysis is a body composition test that measures body fat percentage, muscle mass, hydration, and other markers that a scale alone can't reveal. It's included in the first visit because the data is part of the clinical reasoning behind the evaluation, not an add-on.

What do I receive at the end of the visit?

A written health report covering clinical findings, test orders, and goals set together. Prescriptions and sick notes are issued when clinically indicated.

Does the practice accept insurance?

No. The practice operates exclusively as a private, self-pay service.

Can I request reimbursement from my insurance plan?

In many cases, yes. The practice issues a receipt with the details needed to request reimbursement from your insurer. Coverage and the percentage reimbursed depend on each plan's contract and aren't guaranteed by the practice. We recommend checking with your insurer before your visit.

About formats

How do house calls work?

The physician travels to the patient's home or another location in Belo Horizonte. The clinical scope is equivalent to an office visit: intake, physical exam, portable bioimpedance analysis when indicated, test orders, and a written health report. Availability and coverage area are confirmed at booking.

Is telemedicine officially regulated?

Yes. Telemedicine visits take place on a secure platform, in accordance with regulations from Brazil's Federal Council of Medicine (CFM). Digital prescriptions and sick notes can be issued when clinically indicated.

Can patients outside Brazil be seen?

Yes, by telemedicine. Visits are available in Portuguese and English, for Brazilians living abroad and international patients.

About tests and results

Are tests performed in the office?

Bioimpedance analysis is performed in the office and is included in the visit. Lab work and imaging are ordered by the physician and completed at partner labs and imaging centers, or any provider of the patient's choosing.

Can I send test results over WhatsApp before the visit?

You can send them to provide context for the visit, but clinical interpretation happens during the appointment, with a complete intake and physical exam. Reports sent in advance are read as context, not as a substitute for the visit.

About cancellations

How do I cancel or reschedule a visit?

Through the same channel used for the original booking, ideally with at least 24 hours' notice.

Is there a cancellation fee?

Cancellations with at least 24 hours' notice aren't charged. No-shows without prior notice may be subject to a fee, as agreed at the time of booking.

Still have questions?

If your question isn't covered above, reach out on WhatsApp. We respond on business days, within office hours.

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